Return and Replacement Policy
We are committed to ensuring the high quality of our products and customer satisfaction. However, if you encounter any issues with a purchased product, we are ready to review your case in accordance with our return and replacement policy. Please read the terms below carefully.
1. Conditions for Returns
You can request a product replacement within 14 days of receipt in the following cases:
• The product has evident manufacturing defects.
• The product does not match the description or the order placed.
• Returns are only accepted for new and unused products in their original packaging (except in cases of defects).
2. Return Evaluation Process
Before making a decision on product replacement, all cases related to defects or discrepancies will be reviewed by the manufacturer. The process includes the following steps:
1. Contact Us:
• Send a return request via email to [your-email], including:
• The order number.
• A detailed description of the issue.
• Photos or videos showing the defect.
2. Information Sent to the Manufacturer:
• We will forward the provided information to the manufacturer for analysis.
• The manufacturer’s response time is up to 20 business days.
3. Decision on the Return:
• After receiving the manufacturer’s feedback, we will inform you of the next steps, such as:
• Confirmation of product replacement.
• Possibility of repair instead of replacement.
• Denial of the return if the defect was caused by improper use.
3. Returning the Product
If the manufacturer approves the replacement, the product must be returned under the following conditions:
• The product must be returned in its original packaging, including all accessories and documentation.
• All return shipping costs are the responsibility of the customer unless otherwise decided by the manufacturer.
• We do not accept returns of products showing evident signs of use, unauthorized repairs, or damages caused by improper use.
4. Replacement Policy
In the case of confirmed manufacturing defects, we will replace the product with an identical item or one of equivalent characteristics. No monetary refunds will be provided.
5. Non-Returnable Products
We do not accept returns for the following categories of products:
• Customized or personalized items.
• Consumable items (batteries, lubricants, etc.) if the packaging has been opened.
• Products purchased on sale or promotion, except in cases of evident manufacturing defects.
6. Contact Us
For any questions or assistance, our customer service team is always available. Email us at [your-email] or call us using the number listed on our website.
Thank you for choosing our store, and we hope our products provide you with satisfaction and comfort during use.